Last Updated: 21 September 2025
At Promptzy, we strive to deliver the best AI prompt marketplace experience to our users. Please read our refund and cancellation policy carefully before making any purchase.
1. Subscriptions & Digital Products
- All our services and products are delivered digitally and are accessible instantly after purchase.
- Due to the nature of digital products, we do not provide refunds once a subscription or product has been purchased.
2. Cancellations
- You may cancel your subscription at any time from your account dashboard.
- Once cancelled, you will continue to have access to your plan until the end of the billing cycle.
- No partial refunds are provided for unused time after cancellation.
3. Exceptions
Refunds may only be considered in the following rare cases:
- Duplicate payment due to a technical error.
- Payment charged but service not activated within 48 hours (and support request raised).
4. Contact for Refund Requests
If you believe you qualify for a refund under the exceptions above, please contact our support team within 7 days of purchase at:
📧 support@promptzy.site
5. Policy Updates
Promptzy reserves the right to update or modify this Refund & Cancellation Policy at any time. Changes will be reflected on this page with the updated date.